Stuck? We'll get you moving.
Every guide, doc, and troubleshooting note lives here — and when the page doesn't answer it, a real human does. One form, one reply, usually within a few hours.
● Typical reply: under 4 business hours
Fix the common stuff — fast.
Sign-in trouble
Magic-link didn't arrive, Google OAuth loop, expired token, wrong email — the six issues we see most.
Read →Billing & refunds
Change card, download invoices, cancel a plan, or claim the 14-day money-back on any paid tier.
Read →Report a bug
Something weird, wrong number, broken flow? Send a short note — we triage every one within a few hours.
Read →System status
Live status of the Scanner, Observer, Injector, Blaster, and API. Includes historical uptime and incidents.
Open ↗Docs, guides, and recipes.
Documentation
Install in 12 minutes, configure your prompt set, preview a diff, and ship your first edge-worker patch.
Read →API reference
REST endpoints, auth, rate limits, and SDK snippets for scanning domains and streaming citation events.
Read →Integrations
One-click installs for WordPress, Shopify, Webflow, Framer, Next.js — plus a universal drop-in for anything else.
Read →How-to guides
Task-shaped recipes: track a competitor, set up daily digests, connect Slack alerts, white-label reports.
Read →Glossary
LLM-SEO vocabulary decoded: citation density, entity mesh, recall score, paraphrase resistance, canonical facts.
Read →What's new
Every ship, logged. Weekly summary of new agents, improved signals, and bug fixes worth knowing about.
Read →What we do with your data, and on what terms.
Security & SOC 2
How we scope access, rotate secrets, and encrypt traffic between the worker and your origin. SOC 2 Type II on Scale+.
Read →Privacy policy
What data we hold, for how long, and how to export or delete it. Zero PII ever leaves the observer sandbox.
Read →Terms of service
The rules we operate under, plain language where possible. Fair-use limits, refunds, and acceptable-use notes.
Read →Quick answers, first.
Six things people ask most before they message us. If your question isn't here, hit the button — it goes straight to a human.
Talk to a humanHow do I contact AIRank support?
Send a note through the form at /contact. One form, one human reply, usually within a few hours on weekdays. There is no phone line and no support inbox by design — this keeps the loop tight.
How long does it take to get a reply?
Most messages get a reply inside four business hours. Billing and sign-in issues get prioritised. Weekend messages are picked up on Monday morning Europe time.
Is there live chat?
Not a public one. Pro and Scale customers get an in-app chat widget on the dashboard that routes to the same team — use that if you're signed in.
Where do I find billing invoices?
Sign in, open Dashboard → Account → Billing. Every invoice is downloadable as PDF. If the charge looks wrong, message /contact?topic=billing and we'll sort it.
Can I cancel any time?
Yes. Cancel from Dashboard → Account → Billing and you'll keep access until the end of the current period. Every paid tier also ships with a 14-day money-back window, no questions asked.
What do I do if the site is down?
Check status at https://airank.statuspage.io — that page is hosted off our infra so it stays up even when we don't. Subscribe there to get email or SMS notices on incidents.
Send a note. A human will read it.
No ticket portal, no chatbot triage, no forms-within-forms. One page, one reply, usually before the end of the working day.